Customer service

Contact

Monday to Friday (08:00 - 16:00)

E-mail:

foon@tickets.euro.support

Help Center

Nepodarilo sa mi dokončiť online payment. How can I pay for the order or change the payment to cash on delivery?

If you were unable to complete the online payment by card or another online method, you can restore the payment in your order details.

In the order details, you can restart the original online payment yourself or change the payment method to cash on delivery, if it is available for your order. After changing to cash on delivery, you will pay for the order only when receiving the parcel from the carrier.

If the payment cannot be restored or changed, please check the order status and contact us by email if necessary.

more info

Zaplatil/a som objednávku, ale stále svieti stav „Waiting for payment“. What should I do?

If the payment has been debited from your account, but the order still has the status “Waiting for payment,” please contact us by email. We will verify the payment and then inform you about the next steps.

more info

I did not receive an invoice for my order. Where can I find it?

We send the invoice for the order automatically by email when the order is dispatched. If you have not received the invoice, please check your email inbox, including the Spam, Promotions, Bulk, or Automated messages folders.

If you cannot find the invoice there either, contact us by email and we will resend the invoice to you.

We do not print paper invoices for orders; the invoice is available only in electronic form.

more info

Môžem nakúpiť bez DPH ako firma s IČ DPH?

Purchase without VAT is possible only for foreign companies outside Slovakia with a valid VAT ID. Since we are a Slovak company, we charge Slovak companies VAT according to the applicable rules.

If you are purchasing as a foreign company and enter a valid VAT ID in the shopping cart, the order will automatically be recalculated to amounts without VAT in the final step.

Before completing the order, we recommend checking whether the VAT ID was correctly verified and whether the total order amount was displayed without VAT.

more info

<h1>When will I get my money back after cancelling the order?</h1>

If your order was canceled and paid online, your money will be refunded automatically.

We usually process the refund after order cancellation within 48 hours. The subsequent crediting of the money to your account or payment card may depend on your bank or payment provider.

more info

Didn't our answers help you?

Contact us