Customer service

Contact

Monday to Friday (08:00 - 16:00)

E-mail:

foon@tickets.euro.support

Help Center

Ako long does it take to process a complaint and when will I receive the complaint result?

We will process the complaint no later than 30 days from the date of receipt of the claimed goods.

The length of the complaint handling process may depend on the service center, manufacturer, or supplier of the specific product, so we cannot always influence the exact processing time. We will inform you of the result of the complaint immediately after it has been handled.

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<h1>Until when can I claim a product, and what is the warranty period?</h1>

You can claim the product for a defect or non-conformity with the contract within 2 years from the date of purchase.

All products purchased in our store are covered by the terms and conditions and the statutory warranty period. If a defect appears on the product during this period, you can submit a complaint according to the procedure described in the complaints section.

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Ako môžem reklamovať výrobok a kde nájdem reklamačný formulár?

If you want to claim a damaged, defective, or non-functioning product, please fill out the complaint form on the Product Complaint page.

On the complaints page, you will find the full procedure for sending the claimed item, which details need to be filled in, and what to include with the complaint.

After receiving the claimed product, we will inform you about the next steps and the outcome of the complaint.

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