Customer service

Kurier did not catch me at home when delivering the shipment. What should I do?

If the courier did not find you at the delivery address, delivery of the shipment should be attempted two more times.

Repeated delivery of the parcel is not associated with any additional fees. We recommend monitoring SMS or email from the carrier, where information about the next delivery attempt or the option to modify delivery may be provided.

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What should I do if the shipment arrived damaged or the package packaging is damaged?

If the shipment is visibly damaged upon delivery, for example if the packaging is damaged, torn, dented, or appears suspicious, we recommend not accepting the parcel from the courier.

Refuse the damaged shipment and contact us by email as soon as possible. We will investigate the situation and will try to arrange a new dispatch of the goods or a refund of the paid amount.

If you discover the damage only after taking over the parcel, we recommend contacting the carrier as soon as possible and requesting that a damage report be drawn up. At the same time, please inform us so that we can help you with the next steps, the return shipment of the goods, and resolving the whole situation.

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Bude the courier contact me by phone or SMS before delivering the package?

The courier is not obliged to contact the recipient before delivering the shipment, so we cannot guarantee a phone call or SMS before delivery.

In most cases, however, the carrier informs the customer about the delivery in advance, for example by SMS, e-mail, or by phone. Based on experience, the courier often calls on the day of delivery, usually in the morning or shortly before arriving at the address.

We therefore recommend keeping an eye on your phone, e-mail, and messages from the carrier, where options for adjusting the shipment delivery may also be listed.

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Je možné zmeniť adresu doručenia objednávky?

Yes, it is possible to change the delivery address if the order has not yet been handed over to the carrier or sent for transport.

If you need to update the delivery address, please contact us by email as soon as possible. Include your order number and the new delivery address in the message. If it is still possible, we will update the address in your order.

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Od what amount is shipping free and where can I find the shipping prices?

Information about free shipping, shipping prices and payment options can be found on the Shipping and payment page.

Available delivery methods, pickup points, courier delivery, shipping prices and any free shipping threshold will also be shown directly in the cart when placing an order.

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Aká je doba dodania, kedy bude objednávka odoslaná a kedy mi príde balík?

The expected shipping and delivery date can be found in the details of each product before placing an order.

After placing an order, you can find the current shipping date, expected delivery, and order status in your order details as well. The date may vary depending on the availability of the specific product, warehouse, and chosen delivery method.

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What should I do if I received an incomplete order or an item is missing from the package?

If you received an incomplete order, a product is missing from the package, or you received fewer items than you ordered, please contact us by email.

In your message, please include the order number and information about which product or accessory is missing from the shipment. We will check the situation and resolve the problem as quickly as possible.

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Kedy bude moja objednávka doručená a kde nájdem dátum doručenia?

The expected shipping and delivery date can be found in the details of your order.

The order status is updated continuously, so you can check there whether the order is being prepared, is waiting to be restocked, has been shipped, or has already been handed over to the carrier. After the shipment is sent, you can also track the delivery based on information from the carrier.

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Môžem zmeniť spôsob dopravy po vytvorení objednávky?

Yes, you can change the shipping method yourself in the order details, but only if the order has not yet been shipped.

Changing the shipping method is only possible for orders paid cash on delivery, because changing the delivery method may also change the total order price.

If the order has already been handed over to the carrier, it is unfortunately no longer possible to change the shipping method.

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