Claim

Claim?

Very simple.

Claim form

Goods complaint

How should you proceed with a complaint?

First, find your order using the order number and email. In the order detail, you will find a form for a goods complaint.

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First, register the complaint through the form

Please fill out the complaint form in the order detail before sending the goods. We will first assess the complaint and then send you further instructions.

Find the order

Use the order number and the email entered during purchase.

Fill out the complaint form

Describe the defect as precisely as possible and attach the necessary information so that we can assess the complaint quickly.

Wait for instructions

In many cases, we can resolve the problem remotely. If it is necessary to deliver the goods to us, we will send you an email with the next steps.