If you want to return purchased goods, fill out the online product return form, which you can find in the details of your order or directly on the Goods return page.
After completing the form, send the goods to the address listed in the online return form. We will refund the money to your account within 14 days from the date we receive the returned package.
- You can return the goods within 14 days from the date you receive the shipment.
- When returning goods, you do not have to state a reason, but we will be happy if you add one. It helps us improve our product offering and the operation of the store.
- The returned product must be complete, ideally in its original packaging and with all accessories.
- If the goods are damaged or used more than necessary for a normal trial, the refunded amount may be reduced in accordance with the terms and conditions and applicable legal regulations.